Shipping, Refunds & Allergens
Everything you need to know before you order.
Last updated: August 2026
Shipping
We bake once a week
Cremeldie's bakes and ships on a single day each week. Orders placed before the weekly cutoff are baked on the next bake day and shipped that same day by overnight courier. Orders placed after the cutoff roll into the following week's batch. The exact cutoff, bake and delivery dates for your order are shown at checkout and printed on your receipt.
Rates and delivery
- Overnight shipping: $45 flat rate per order, regardless of size.
- Treats ship in insulated packaging and typically arrive the morning after they leave our kitchen.
- We ship to street addresses within the United States. We cannot ship to PO boxes, and we do not ship internationally.
Tracking and delays
You'll receive tracking information by email once your parcel is collected. Once a package is in the courier's hands, delivery timing is out of our control. Weather, courier backlogs and incorrect addresses can all cause delays. Please make sure someone can bring the box inside promptly, especially in hot weather.
Wrong or undeliverable addresses
Please double-check your address at checkout. If a parcel is returned to us because the address was incorrect or nobody could accept it, we can reship it, but a new $45 shipping charge applies and we cannot guarantee the food will still be at its best.
Cancellations & refunds
Because everything is baked fresh to order, food items are not returnable. That's a food-safety rule, not a technicality — we can't resell or reuse anything that has left our kitchen.
Cancelling before we bake
You can cancel any order for a full refund up until the weekly order cutoff, because we haven't bought ingredients or started baking yet. Just call or email us with your order number.
After we bake
Once the bake day has begun, an order can no longer be cancelled, because your treats have already been made.
If something's wrong
If your order arrives damaged, incomplete, or in poor condition, contact us within 48 hours of delivery at 702-846-7794 or lozabeats@gmail.com with your order number and a photo. We will make it right with a replacement or a refund — your choice. We'd genuinely rather fix it than keep your money.
How refunds are issued
Approved refunds go back to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank; PayPal refunds are typically faster. We'll email you when a refund is sent.
Allergen notice
Please read this if you have a food allergy.
All Cremeldie's treats contain wheat, egg and milk.
Our treats are produced in a kitchen that also handles tree nuts and peanuts. We do not operate a certified allergen-free facility, and we cannot guarantee that any product is free from cross-contact with allergens.
If you have a severe allergy or anaphylaxis risk, please do not order without speaking to us first.
Ingredients
Full ingredient lists for every treat are printed on the product cards on our home page and again at checkout, so you can read them before you buy. If you need clarification on any ingredient, call or email us and we'll answer honestly.
Storage & freshness
- Cookies are best within 5–7 days. Keep them in an airtight container at room temperature, or freeze for up to 2 months.
- Cinnamon rolls with cream cheese icing are perishable. Refrigerate on arrival and eat within 3–4 days. Warm gently before serving.
- Do not leave iced products at room temperature for more than 2 hours.
Pricing & availability
Prices are shown in US dollars and may change at any time. The price that applies to your order is the one shown at the moment you check out. Occasionally an item sells out for a given bake week; if that happens after you've paid, we'll contact you to offer a substitution or a full refund.
Questions
Anything unclear? Get in touch — a real person answers.